T's & C's
ACCESS TO THE WEBSITE IS SUBJECT TO THE FOLLOWING TERMS AND CONDITIONS
Upon accessing the Website, you will be deemed to have accepted all of the terms and conditions that apply to its use, the information contained on the Website and to the facilities and services provided by it. Accordingly, please take the time to read through these terms and conditions before continuing to use the Website. If you do not agree to obey these terms and conditions you must stop using the Website immediately. We reserve the right to alter these terms and conditions at any time and it is your obligation to check if changes have been made. Your use of the Website after changes are posted online shall constitute acceptance of the changes in and to the terms and conditions. In these terms and conditions: – “product/s” means the goods advertised, sold and delivered by us to our customers; – “we”/”us”/”our” means Krispy Kreme South Africa, a private company incorporated in the Republic of South Africa with limited liability, and our associated companies (where applicable); – “Website” means this website; and – “you”/”your” means the user of the Website including users who has registered with us and where applicable, advertisers.IMPORTANCE NOTICE
These Terms and Conditions apply to users who are consumers for purposes of the Consumer Protection Act 2008 (the “CPA”). These Terms and Conditions contain provisions that appear in similar text and style to this clause which- – may limit the risk or liability of Krispy Kreme South Africa or a third party; and/or – may create risk or liability for the user; and/or – may compel the user to indemnify Krispy Kreme South Africa or a third party; and/or – serve as an acknowledgement, by the user, of a fact. – Your attention is drawn to these Terms and Conditions because they are important and should be carefully noted. – If there is any provision in these Terms and Conditions that you do not understand, it is your responsibility to ask Krispy Kreme South Africa to explain it to you before you accept the Terms and Conditions by continuing to use the Website. – Nothing in these Terms and Conditions is intended or must be understood to unlawfully restrict, limit, void any right or obligation, as the case may be, created for either you or Krispy Kreme in terms of the CPA.ACCESS TO THE WEBSITE
Access to the Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the service provided on the Website without notice. From time to time, we may restrict your access to some parts of the Website, or the entire Website. We will not be liable if, for any reason, our site is unavailable at any time or for any period.CONTENT
You agree that you will only use, reproduce and print material comprising the results of searches conducted on the Website for personal and non-commercial purposes. In particular, you may not use the contact details provided to contact us other than in connection with a genuine enquiry relating to the purchase by you of our product/s. The Website content and information may contain technical inaccuracies and typographical errors. We exclude all liability for any illegality arising from such inaccuracies and typographical errors. The content of and information appearing on the Website may be altered, amended or updated from time to time and may at times be out of date. We will not be held to any previously existing representations, terms, conditions or other information subsequently altered on the Website. We accept no responsibility for keeping the information and content on the Website up to date nor do we accept any liability for any failure to do so. The information appearing on the Website is for information purposes only and does not constitute advice. You should not rely on any such information or content to make (or refrain from making) any decision or take (or refrain from taking) any action. Through the Website, we present advertorial content and information. We exclude all liability for any illegality arising from or error, omission or inaccuracy in such content and/or information. We give no warranties, conditions, guarantees or representations, expressed or implied, as to: the completeness or accuracy of information or any advice that may contained on the Website or any website to which it is linked the content of the advertisements for product/s appearing on the Website, including but not limited to, quality, authenticity of any photographs, compliance with description or fitness for purpose of any such product/s the completeness of the results of any search conducted on the Website or that the product/s revealed by such search are the only product/s on our database which might meet the requirements of your search.CONTRACTUAL ISSUES
We will not be bound to any allegations from you that a contract or legally binding arrangement has been entered into between you and us arising from communications addressed to us on the Website. We reserve the right to insist upon written contracts as and when we deem appropriate within our discretion. As such, any information contained on the Website cannot be regarded by you as an offer capable of acceptance resulting in a legally binding contract.LIABILITY
The information and material displayed on the Website is provided without any guarantees, conditions or warranties as to accuracy. To the extent permitted by law, we, our employees, agents, representatives, contractors and third parties connected to us hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute any liability for any direct, indirect or consequential loss or damage whatsoever and howsoever incurred by you in connection with our failure to fulfil any of our obligations in terms hereof: the Website or resulting from its use the inability to use the Website the search results obtained from the Website and any websites linked to the Website and any material posted on it. We exclude all representations and warranties relating to the access to and use of the Website, whether they are statutory or otherwise, as far as is possible by law. We will need to carry out routine maintenance and servicing of our servers and equipment from time to time. While we will seek to keep disruption to a minimum, we cannot guarantee that the Website will be continuously available on-line. We therefore provide the Website on an “as is” and “as available” basis. We make no warranty that the Website (or websites which are linked to the Website) is free from computer viruses or any other malicious or impairing computer programs. It is your responsibility to ensure that you use appropriate virus checking software. We are not liable for any failure to perform any of our obligations under these terms and conditions caused by matters beyond our reasonable control.INTELLECTUAL PROPERTY
All intellectual property including trademarks, names and logos, whether registered or not, embodied in the Website content, are our proprietary marks. Marks identifying third parties are owned or licensed by those third parties or their associated companies. Nothing in these terms and conditions in any way confers on you any license or right under any trademarks, names or logos. All rights, including copyright, in the content of the Website and the photographs of any vehicles displayed on the Website from time to time and all rights in our database of product/s, are owned and/or controlled by us except as expressly permitted by these terms and conditions. You may not copy, reproduce, redistribute, download, republish, transmit, display, adapt, alter, create derivative works from or otherwise extract or re-utilise any of the contents of the Website or authorise any person, or procure any other person to do so. In particular, you may not cache any of the contents for access by third parties nor mirror or frame any of the content of the Website nor incorporate it into another website, or authorise or procure any other person to do so, without our express written permission. Any intellectual property embodied in the information provided by us and utilised on the Website is hereby assigned to us.LINKED THIRD PARTY WEBSITES
The Site and App Service may contain links or references to other websites (“Third-Party Websites”) which are outside of our control including those of advertisers. These Terms and Conditions do not apply to those Third-Party Websites and we are not responsible for the practises and/or privacy policies of those Third-Party Website or the “cookies” that those sites may use. Notwithstanding the fact that the App may refer to or provide links to the Third-Party Websites, your use of such Third-Party Websites is entirely at your own risk and we are not responsible for any loss, expense, claim or damage, whether direct, indirect or consequential, arising from your use of such Third-Party Websites or your reliance on any information contained thereon.LINKS TO THE WEBSITE
You may establish a hypertext link to the home page of the Website, but not otherwise without our written consent, provided no implied endorsement or sponsorship of you is created thereby.SECURITY
We reserve the right to institute criminal proceedings against you should you attempt to maliciously utilise the Website by gaining unauthorised access to any page on the Website or by delivering or attempting to deliver any unauthorised or harmful code to the Website.GENERAL
We may revise these terms and conditions at any time by amending this page. You are expected to check this page from time to time and take notice of any changes made, as they are binding on you. Some provisions contained in these terms and conditions may also be superseded by provisions or notices published elsewhere on the Website. If any of the provisions of these terms and conditions shall be held to be invalid or unenforceable, it shall not affect the enforceability of any of the remaining provisions. These terms and conditions together with our privacy policy (as contained herein below) contain the entire agreement and understanding between you and us relating to the Website, its content and use and supersede any and all prior agreements, arrangements, statements and understandings, except for any fraud or fraudulent representation by either you or us. The laws of the Republic of South Africa will apply in respect of any legal issue or litigation arising directly or indirectly from these terms and conditions; the use or inability to use the Website and or information contained on the Website. We reserve the right to remove comments, posts or any content that creates an unfavourable environment on any of our our social media and digital platforms.COMMUNICATION
By using or accessing the Website, you agree to communicate with us in electronic and/or telephonic format. Accordingly, you accept any risks, which may feasibly arise from electronic communications, and furthermore that in as much as communications may require to be “written” between you and us, these electronic communications suffice for that purpose. Protection of Personal Information Act 4 of 2013 The use of this Website shall be subject to the provisions of the Protection of Personal Information Act 4 of 2013. Krispy Kreme South Africa will, where necessary, obtain the consent of the consumer in the processing of personal information of that consumer in instances of, for example, online orders and feedback which the Website may request upon the consumer’s enquiry and which, for that purpose, the processing is adequate, relevant and not excessive. The consumer’s personal information will be processed lawfully and in a reasonable manner which does not infringe on the privacy of the consumer. The consumer’s personal information will be obtained directly from the consumer themselves and not from a family member or any third party. The consumer will be entitled to request the removal, correction or destruction of their personal information on this Website and shall be allowed to do so if the information is inaccurate, irrelevant, out of date, incomplete, misleading or it has been obtained unlawfully. In the event that the consumer does not request this, Krispy Kreme South Africa shall not be liable for any personal information of a consumer deemed to be incorrect. Krispy Kreme South Africa ensures that all personal information obtained from a consumer will be subject to strict privacy and lawful processing where such processing is both consented to by the consumer and justified for the specific purpose.The App is available to all residents within South Africa. Except the employees of Krispy Kreme South Africa (Pty) Ltd and the respective advertising, media, and PR agencies, as well as the family members, consultants, directors, associates and trading partners of such organisations and persons.
The promoter reserves the right to terminate or suspend usage of the app or redemption of app rewards/offers in the event of technical or other difficulties that might compromise its integrity. In the event of a dispute, the decision of the marketing division is final, and binding and no correspondence will be entered into.
By downloading the App and participating in the offer/rewards, all customers accept and agree to abide by these rules, terms, and conditions.
The purpose of the app is to reward and update actively transacting app users.
The App only supports Visa and MasterCard. The App does not support Diners Club, American Express Cards or Debit Cards that are not 3D Secure enabled.
When you link your card to the App, there will be a charge of R1-00. This is to enable the App to validate that the card is a legitimate card with funds available. The R1-00 charge will be reversed after 7 to 10 working days.
We carry out 3D Secure on vaulting and linking of a card. The user will be taken to their password-protected authentication system, either Verified by Visa or Mastercard SecureCode. This allows for the verification of the R1-00 charge by prompting you to enter the code sent to you by your bank via SMS.
Your profile:
You must register a profile on the app before using the app. All information that you provide when registering a profile must be true, accurate, and complete. Providing false information and/or creating multiple profiles constitutes fraud and may lead to your profile being terminated with immediate effect, in which case you will lose all rewards and/or points which you have accumulated on the app. It is your responsibility to ensure that no unauthorised persons access your app on your phone.
Rewards:
The purpose of the app is to reward and update actively transacting app users. Rewards cannot be transferred to another party and are not refundable for cash. Rewards are redeemable at any Krispy Kreme on-premise store nationwide. App rewards are only valid for in-store transactions and NOT through delivery platforms, online orders/special orders or at mini locations. Offers available while stocks last. By participating in reward redemptions, all guests accept and agree to abide by these rules, terms, and conditions.
KK SA app users are only permitted to earn/burn loyalty/vouchers with their own KK SA app and cannot earn/burn loyalty/vouchers using someone else’s app/transactions.
Registration reward is valid for all app users registering for the first time, the reward will reflect after 48 hours after the app has been downloaded. Each reward is valid for 1 month and entitles the recipient to 1 Original Glazed Doughnut. Only one voucher is issued per person on registration.
Any customer that chooses to pay with their loyalty wallet balance will have their linked card used to settle any remaining amount.
Doughnut Stamp Card – Unlock happiness in DOZENS!
– Mechanic: Purchase 11 dozen doughnuts (ANY) and get your 12th dozen FREE! Applies to ANY dozen doughnuts and MINIS.
– X 1 dozen doughnuts purchased unlocks x 1 stamp.
– Offer includes any promo dozen/birthday dozen purchased, using the KKSA APP.
– Offer is subject to availability.
– Only applicable to KKSA APP transactions at Krispy Kreme stores and only redeemable at Krispy Kreme South Africa stores.
– The doughnut stamp card will only be activated if the latest version of the app has been downloaded.
– Dozen purchases made at Krispy Kreme stores from 2 October 2023 onwards qualify for stamps.
Make My Monday:
The Krispy Kreme Make My Monday deal is only valid for Krispy Kreme App users on Monday. The deal is only available in-store and includes a small 240ml Cappuccino or Hot Chocolate for only R20, a regular 350ml Cappuccino or Hot Chocolate for only R25 or a large 480ml Cappuccino or Hot Chocolate for only R30. Valid while stocks last. The Moanday deal is no longer valid.
The voucher cannot be exchanged for cash and is non-transferable. The offer does not run in conjunction with any other promotion and is valid while stocks last.
Any customer that chooses to pay with their loyalty wallet balance will have their linked card used to settle any remaining amount.
Chiller Tuesday:
Every Tuesday, app users receive 50% off when purchasing any two 350ml chillers or frozen lemonades. This voucher is displayed in the offers tab of the App. The voucher is valid every Tuesday and cannot be exchanged for cash and is non-transferable.
The redemption is only available at all Krispy Kreme stores in South Africa. The offer does not run in conjunction with any other promotion and is valid while stocks last.
Any customer that chooses to pay with their loyalty wallet balance will have their linked card used to settle any remaining amount.
Gifting:
The minimum amount to send as a gift is R50.00 and the maximum amount you can send as a gift is R500.00. Gift vouchers are valid for 3 years from date of purchase. You earn loyalty points when purchasing gift vouchers, but not when redeeming gift vouchers. Gift vouchers cannot be exchanged for physical cash. The recipient of any gift has to download the Krispy Kreme SA app in order to redeem it. Limited to 3 voucher purchases per 24 hours.
The redemption is only available at all Krispy Kreme stores in South Africa. When gifting someone, guests have an option of either paying with their card or with their loyalty points. The Krispy Kreme SA app supports both Visa and Mastercard.
Any customer that chooses to pay with their loyalty wallet balance will have their linked card used to settle any remaining amount. This offer cannot be transferred to another party and is not refundable for cash.
Birthday Dozen:
Birthday dozen reward is valid for all app users. Guests are required to download the KKSA App 48 hours before their birthday to redeem the reward. Redemption states that upon your birthday, buy any dozen doughnuts OR sixteen Minis and receive 1 free dozen Original Glazed doughnuts OR free 16 Original Glazed Minis. Offer valid for 1 year from the app user’s date of birth. Only one voucher is issued per person, per year on the user’s date of birth. This offer is available for one person only. Krispy Kreme employees will request Identification to authorise this redemption.
Redemption of the free dozen needs to be completed in the same transaction as the purchased dozen.
To redeem:
i) Show your driver’s license, new RSA ID card, Green ID book or SA passport to the cashier. No other form of ID will be accepted. Under 18’s need to bring a hard copy of their birth certificate and must be accompanied by a parent/guardian who also needs to comply with Identification requirements as per the Ts & Cs.
ii) Ask the cashier to ring up the offer.
iii) Click your payment option i.e. cash, card or loyalty points.
iv) Once selected, your app will present the wi code to be scanned at the till point.
v) Scan the code which will auto-redeem your offer and / or deal and earn loyalty points.
vi) Proceed to checkout.
Any customer that chooses to pay with their loyalty wallet balance will have their linked card used to settle any remaining amount.
Direct payments:
This is an app functionality that allows direct payments to be made using the app in-store with your linked card. To limit the possible incidence of fraud, only two payments are allowed per user per day when a user is using the app to make a direct payment. The App only supports Visa and MasterCard. The App does not support Diners Club, American Express Cards or Debit Cards that are not 3D Secure enabled.
When you link your card to the App, there will be a charge of R1-00. This is to enable the App to validate that the card is a legitimate card with funds available. The R1-00 charge will be reversed after 7 to 10 working days.
We carry out 3D Secure on vaulting and linking of a card. The user will be taken to their password-protected authentication system, either Verified by Visa or Mastercard SecureCode. This allows for the verification of the R1-00 charge by prompting you to enter the code sent to you by your bank via SMS.
Loyalty rewards:
With each purchase using the App, you will receive 2.5% of the value of your total spend in loyalty points on the app. Your loyalty points will reflect on the app as soon as the transaction is complete.
It is your responsibility to check that your loyalty points reflect on your profile as soon as the transaction is complete. If the loyalty points do not reflect, please notify us immediately via the app under the “Talk to Us” section.
Loyalty points will expire after 3 years. Loyalty points may be used for partial or full payment of an order placed on the app, or in-store. Loyalty points cannot be exchanged for physical cash.
We may elect to offer personalised rewards from time to time, but these shall be at our sole discretion and are not guaranteed.
Promotional Offers:
Unless otherwise specified, promotional offers cannot be used in conjunction with any other offers. Promotional offers are always subject to availability and may not always be available at every Krispy Kreme SA store.
Your information:
When registering your profile on the app, we will need to collect certain information from you including your name, surname, date of birth (optional) and mobile number, as well as your credit or debit card details for the purposes of accepting card payments via the app.
We do not store any credit card data on our system, but we transmit encrypted information (tokens) to the payment service provider to facilitate payments. We do not share any unencrypted credit card information with third parties. We only collect as much information as we need to provide the services on the app to you. We will not process or share your information for any other purpose without your permission. By agreeing to these Terms, you give us permission to send you SMS and/or email messages for OTP purposes and for purposes relating to orders, queries, marketing, and promotions, or for any other lawful reason.
If your location settings are enabled on your mobile device, the app may, from time to time, use GPS (or similar) technology in order for you to utilise our “Find a Store” feature. However, we do not store or share this location data on our system. We may use app-trackers from time to time, but only for analytics purposes. Data in this regard is anonymous and we do not use it for any marketing purposes.
We have the right to monitor your use of the app for the purpose of operating and improving the app (including, without limitation, for fraud prevention, risk assessment, investigation and customer support purposes and to ensure your compliance with these Terms and compliance with applicable law).
All data provided to us is stored on our secure servers or those of our trusted service providers. We implement appropriate, generally accepted technical and organisational measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage, including encryption where appropriate. Unfortunately, the transmission of information via the Internet is not completely secure. We cannot guarantee 100% security of your data transmitted to our servers.
If you have any questions about how we process information about you, feel free to contact us via the app under the “Talk to Us” section.
Your use of the App:
When using the App, you specifically agree not to upload or transmit any content or engage in any activity that:
– constitutes an inauthentic or knowingly erroneous rating of your in-store experience;
– is illegal, or violates any law or regulation;
– attempts to impersonate another person or entity;
– accesses or uses the profile of another app user without that user’s express permission;
– interferes with, disrupts, or destroys the functionality or use of any features of the app or the servers or networks connected to the app;
-“hacks”, or accesses without permission, our proprietary or confidential records, or records of another app user;
– collects, accesses, or stores personal information about other app users;
– is posted by a bot.
General:
There will be times when the availability of the app may be interrupted for scheduled maintenance or upgrades, for emergency repairs, or due to failure of telecommunications links and equipment that are beyond our reasonable control, and we will not be liable for any inconvenience, loss or damage suffered as a result of such interruptions. The app requires internet access to function. We are not responsible for any interruption to your use of the app due to lack of internet connection.
These Terms will be governed and construed in accordance with the laws of the Republic of South Africa, and any disputes between you and us relating to these Terms will be subject to the jurisdiction of the relevant South African court.
If a provision of these Terms is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.
Nothing in these Terms is intended to unlawfully limit or restrict any rights or obligations in terms of the Consumer Protection Act, 2009 or the Protection of Personal Information Act, 2013.
These are the terms and conditions applicable to all Promotions, offers, redemptions and/or competitions.
These Terms and Conditions shall commence from the date on which they are published on the Site and continue indefinitely, as amended by KK Doughnuts SA (Pty).
Krispy Kreme is entitled to terminate and/ or amend these Terms and Conditions and/or shut down all and/ or any Promotions, offers, redemptions and/ or competitions at any time. All amendments to these Terms and Conditions will be posted online.
All promotions, offers, redemptions and/ or competitions are available to all residents within South Africa. Except the employees of Krispy Kreme South Africa (Pty) Ltd and the respective advertising, media, and PR agencies, as well as the family members, consultants, directors, associates and trading partners of such organisations and persons.
The promotions, offers, redemptions and/ or competitions are available during the periods stated but may vary per store based on store trading hours.
By using or participating in the Promotions, offers, redemptions and/ or competitions, all customers accept and agree to abide by these rules, terms, and conditions.
Available at all participating Krispy Kreme on-premise stores on the specified dates. Not available at mini locations.
Offer availability on our Krispy Kreme website and affiliated partners, such as Uber Eats or Mr D and pre-orders may vary per promotion, offer, redemption and/ or competition
This offer is only valid while stocks last and does not run in conjunction with any other promotion.
Neither Krispy Kreme South Africa nor their respective advertising, media and PR agencies, nor their trading partners shall be liable in any way whatsoever for any loss, damage or costs, howsoever arising, suffered by an entrant of this and/or participant in the offered promotion.
All customers accept and agree to abide by these rules, terms and conditions.
The promoter reserves the right to terminate or suspend this offer in the event of technical or other difficulties that might compromise its integrity. In the event of a dispute, the decision of the marketing division is final, and binding and no correspondence will be entered into.
This offer is in no way affiliated or sponsored by Facebook, Twitter and/or Instagram.
Krispy Kreme reserves the right to update these terms and conditions from time to time and post any updates on the website. Please review these terms and conditions regularly so that you are updated on any changes.
Any offer that includes coffee/beverages is only available at participating Krispy Kreme stores, and will NOT be available from affiliated delivery partners; nor from any participating Engen or Pick n Pay stores; nor through our Krispy Kreme website.
When ordering Limited Time Offer (LTO) doughnuts online, please pay attention to the LTO dates of availability. If Build Your Own Dozen orders placed include LTO doughnuts that are to be collected after the LTO has ended, these LTO doughnuts will be substituted with doughnuts from the current LTO.
These are the terms and conditions applicable to all Krispy Kreme South Africa store openings.
These Terms and Conditions shall commence from the date on which they are published on the Site and continue indefinitely, as amended by KK Doughnuts SA (Pty).
Krispy Kreme is entitled to terminate and/ or amend these Terms and Conditions and/or shut down all and/ or any Promotions, offers, redemptions and/ or competitions at any time. All amendments to these Terms and Conditions will be posted online.
All Promotions, offers, redemptions and/ or competitions are available to all residents within South Africa. Except the employees of Krispy Kreme South Africa (Pty) Ltd and the respective advertising, media, and PR agencies, as well as the family members, consultants, directors, associates and trading partners of such organisations and persons.
The promoter reserves the right to terminate or suspend all Promotions, offers, redemptions and/ or competitions in the event of technical or other difficulties that might compromise its integrity. In the event of a dispute, the decision of the marketing division is final, and binding and no correspondence will be entered into.
By using or participating in the store opening activities, all customers accept and agree to abide by these rules, terms, and conditions.
Neither Krispy Kreme South Africa nor their respective advertising, media and PR agencies, nor their trading partners shall be liable in any way whatsoever for any loss, damage or costs, howsoever arising, suffered by a user of this and/or participant in the Promotions, offers, redemptions and/ or competitions.
All personal information, videos and images are shared at the discretion of the competition participants. Krispy Kreme respects the privacy of your personal information, videos and images, however, by sharing your personal information, videos or images, you are fully aware and understand that you have shared your personal information, video or image digitally on the internet. Krispy Kreme cannot be held liable or responsible for your personal information, videos or images being saved and/or shared outside of our control.
We reserve the right to remove comments, posts or any content that creates an unfavourable environment on any of our social media and digital platforms.
If any of the provisions of these terms and conditions shall be found to be invalid or unenforceable, it shall not affect the enforceability of any of the remaining provisions
Krispy Kreme is not responsible for the participants’ spot in the line, entry works on a first come, first serve basis.
Should participants leave the line, they will forfeit their spot in the line. Should participants not have anyone around agree to hold their spot in line for the duration, the participant will forfeit their spot should a new person join the line. No holding spaces in line.
Details pertaining to the official queuing will be communicated on the verified Krispy Kreme South Africa social media platforms, participants may start queuing at their own leisure before the stipulated dates and times, dependent on the rules and regulations set out by the shopping centre.
NO campouts permitted.
The first 100 guests in line must have the Krispy Kreme ZA APP to qualify for the prizes and successfully register and redeem the monthly vouchers.
All store opening winners have to make a purchase on the opening day, to activate the prizes.
All Krispy Kreme guests are to use the entrance communicated on the official Krispy Kreme ZA platforms only.
Should any dispute arise in relation to the interpretation of these promotional rules, Classified Confidential, Krispy Kreme’s decision shall be final, and no correspondence shall be entered into.
Participants must be 6 years or older and abide by the rules and regulations in order to qualify for the stated prizes up for grabs.
Rewards vouchers can be used to redeem either a box of our sixteen Original Glazed doughnut Minis or a box of our dozen regular Original Glazed doughnuts.
Store opening winners will receive their first voucher 1 month after official registration has taken place.
The use of alcoholic beverages and controlled substances will be prohibited.
Krispy Kreme reserves the right of admission.
The prizes are neither transferable nor redeemable for cash.
Neither Krispy Kreme and their respective agencies, nor their trading partners shall be held liable in any way whatsoever for any loss, damage or costs , howsoever arising, suffered or endured by attending this event, the winning of a prize draw and or participating in the prize offered.
All customers accept and agree to abide by these rules, terms and conditions.
TERMS OF VOUCHER USE:
Voucher only valid for a once-off transaction. Any balance not spent will be forfeited. Unless it is a gift card, in which the voucher code is issued to the guest on their cell phone number.
This voucher code is valid at a Krispy Kreme store, vouchers cannot be redeemed at a mini location, online orders or on Uber Eats or Mr D.
Only one voucher may be redeemed per order transaction.
This voucher is not transferable.
This voucher cannot be exchanged for cash.
This voucher is not redeemable against driver tips.
All doughnuts are made fresh daily, so availability is on a first-come, first-served basis. Stock cannot be guaranteed.
Any balance due after voucher discount may be settled via debit or credit card in-store.
This voucher is only valid in RSA.
This voucher is valid until the stipulated expiry date.
For any queries in respect of your voucher, please contact info@krispykremesa.com.
FREQUENTLY ASKED QUESTIONS:
How Do I Redeem My Krispy Kreme Digital Gift Card/Voucher In-Store?
Present the cashier in store with your WI code (voucher) to process payment for your order. Inform the cashier that payment will be made via your WI Code. Please note that vouchers cannot be processed if the stores internet connection is down. All products sold are while stocks last.
What Is A Wi Code?
A series of 9-digit codes that can be used to discount or settle your total bill.
Can I Use My Voucher Multiple Times?
No. You are unable to use this voucher more than once. Once the code is entered and processed, you are unable to use it again. Ensure that the full value of the voucher is depleted. Any amount not used will be forfeited.
Can My Voucher Be Applied With Cash In A Single Transaction?
Yes, if the voucher doesn’t cover the full value of your order you can choose to pay the balance using cash, a credit, or debit card.
When Will My Voucher Expire?
Your expiry date is marked on your voucher document.
We want you to be happy with your purchase. Please let us know by telephone or email as soon as possible if there is a problem with your product/s quality and/or temperature, if you receive the wrong product/s or if you receive product/s which is not as described on the website.
HOW IT WORKS
You may order Krispy Kreme South Africa product/s (“product/s”) via the website. At the time of ordering, you are required to sign up/login and complete the purchase cycle. Krispy Kreme South Africa offer a pickup option and do not deliver direct. Should delivery be required, a delivery fee and a minimum purchase of 20 dozen doughnuts or more will be required, and it will be determined based on the proximity of the stipulated address to the nearest Krispy Kreme store.
We may at any time suspend or terminate the availability of a product/s and decline delivery in our sole discretion. Krispy Kreme South Africa does not offer direct delivery for any orders. All orders must be collected from a Krispy Kreme Store, listed under the pick-up/collection options.
SALES AND AVAILABILITY OF PRODUCT/S
The placing of an order will happen when payment is made online. Whether or not Krispy Kreme South Africa accepts an order depends are various factors, including but not limited to the availability of the product/s, capacity of Krispy Kreme South Africa, correctness of the information relating to the product/s (such as price) and receipt of payment or payment authorization (if applicable) by Krispy Kreme South Africa for the product/s.
Krispy Kreme South Africa will indicate the acceptance of your order by way of email (“Acceptance Notice”), and only at that point will agreements of sale (the “sale”) come into effect between you and if applicable Krispy Kreme South Africa. Krispy Kreme South Africa will indicate the rejection of your order by cancelling it, notifying you thereof and, as soon as possible thereafter, refunding you for and amount already paid.
Prior to the product/s being delivered to your nominated address or you being notified that the product/s is ready for collection (as applicable), we may reject an order or cancel a sale at any time due to:
• Krispy Kreme South Africa being unable to fulfil the order
• Courier services not being readily available (if applicable); and/or
• Any other reason in our sole discretion.
Should you wish to retract your order, you should contact Krispy Kreme South Africa via telephone immediately, and we will use reasonable endeavours to offer such retraction. You will not be able to retract your order via the website, or after an Acceptance Notice has been generated. You will not be able to change your order after placing it but may be able to retract it (subject to the above) and place a new one.
Placing product/s in your shopping basket on the website without completing the purchase cycle does not constitute an order for the product/s, and as such, product/s may be removed from the shopping basket if stock is no longer available to the price thereof might change without notice to you. You cannot hold us liable if such product/s is not available or are not available at a particular price when you complete or attempt to complete the purchase cycle at a later stage.
We cannot guarantee the availability of product/s, when product/s are no longer available after you have placed an order, we will notify you thereof and reject your order or cancel the sale, in which event you will be entitled to a refund of the amount paid by you for such order.
You also acknowledge that the pricing of product/s may change at any time without notice to you, but no price change will affect the product/s ordered in respect of which you have received an Acceptance Notice, except in the case of an obvious pricing error. In the event of an obvious pricing error, we may reject your order or cancel the sale at any time, and you will be entitled to a refund of the amount paid by you for such order.
We cannot and do not guarantee that the product/s will be free of allergens and we disclaim any liability relating to any ingredients or allergens contained in the product/s.
The resale of our products is strictly prohibited.
PAYMENT
Krispy Kreme South Africa will receive payment of all order charges.
Payment for your order can be made in the following ways:
Credit Card or EFT:- payment by credit card may only be made when an order is placed via the website. Where payment is made by credit card, we may require additional information in order to authorise and/or verify the validity of payment. You will be redirected to the secure site of our payment gateway, which is not owned by Krispy Kreme South Africa or under our control, and for which you acknowledge Krispy Kreme South Africa is not responsible in law. Such payment gateway is however committed to upholding strict security standards, and at no stage will Krispy Kreme South Africa store your credit card details. We are entitled to withhold processing the order until such time as the additional information is received by us and authorisation is obtained by is for the amounts. If we do not receive authorisation, your order for the product/s will be cancelled. You warrant that you are fully authorised to use the credit card supplied for purpose of paying the order charges. You also warrant that your credit card has sufficient funds available to cover all the order charges; and
Cash on collection is not permitted.
Proof of payment must be supplied before the order is released.
ERRORS
We shall take all reasonable efforts to accurately reflect or inform you of the product/s description, availability, purchase price, delivery charges. However, should there be any errors of whatsoever nature on website (which are not due to our gross negligence), we shall not be liable for any loss, claim or expense relating to an order or Sale based on any error, the rejection of an order or the cancellation of a Sale, save to the extent of refunding you for any amount already paid.
COMPLAINTS
We want you to be happy with your purchase. Please let us know by telephone or email as soon as possible if there is a problem with your product/s quality and/or temperature, if you receive the wrong product/s or if you receive product/s which is not as described on the website.
info@krispykremesa.com
+27 10 006 0400
ORDERS PLACED ON FRIDAYS: CUT OFF TIMES
Orders placed before 12:00pm on a Friday can be collected from the following Sunday from 9:00am.
Orders placed after 12:00pm on a Friday can be collected from the following Tuesday from 9:00am.
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